Symptom
When updating the 'Full Name' field in the 'Manage Workforce' app, the corresponding business user's Full Name is not updated in the 'Maintain Business Users' app.
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Create a worker in the 'Manage Workforce' app.
- Click on 'Maintain Business User' button in the 'Manage Workforce' app to navigate to the 'Maintain Business Users' app.
- In the 'Maintain Business Users' app, click 'Create' to create business user for the worker.
- Return to 'Manage Workforce' app, update the 'Full Name' and save the changes.
- Open the same user in the 'Maintain Business Users' app and observe that the displayed 'Full Name' remains unchanged.
Cause
The business user data needs to be refreshed after changes are made in the Manage Workforce app. The updates will only take effect once the respective business user is opened in edit mode and saved again after the workforce changes are maintained.
Resolution
To resolve the issue, follow the steps below:
- Make the required changes in the 'Manage Workforce' app.
- Navigate to the 'Maintain Business User' app.
- Click on 'Edit' (for the business user).
- Save the business user.
Keywords
maintain business users, business user name, full name, manage workforce, name not updating, display name, user name mismatch, update not reflected, user synchronization, s/4hana cloud public edition, identity management, business user app, workforce person, manual, updating, full, workforce , KBA , BC-SRV-APS-IAM , Identity and Access Management , Problem
SAP Knowledge Base Article - Public