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SAP Knowledge Base Article - PreviewSymptom
- Synchronization in the mobile app fails after running for a few minutes and shows a generic synchronization error.
- After the first failure, the same device cannot synchronize again even after manual retries.
- Shortly after the first failure, other users in the same work team experience the same synchronization error.
- Backend monitoring shows locked reservations or work orders around the incident time window.
- In some tests, a sync session timeout may occur.
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Environment
- SAP Service and Asset Manager
Product
SAP Service and Asset Manager 2205 ; SAP Service and Asset Manager 2210 ; SAP Service and Asset Manager 2305 ; SAP Service and Asset Manager 2310 ; SAP Service and Asset Manager 2405 ; SAP Service and Asset Manager 2410 ; SAP Service and Asset Manager 2505 ; SAP Service and Asset Manager 2511
Keywords
ssam, service and asset manager, mobile sync, synchronization error, device cannot sync, team-wide failure, locked work order, reservation lock, iw32 lock, odata sync, CHECK_INIT_STATUS_ERR, oMDO filter, batch request, sync timeout, field assignments , KBA , MOB-APP-SAM , SAP Service and Asset Manager , Problem
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