3733565 - Learning API Call - "You do not have permission to perform this action." error

After doing an HCM Token Server API call and then attempting to do an LMS API call, the response received is stating:

• You do not have permission to perform this action.

• SAP SuccessFactors Learning
• SAP SuccessFactors HCM

1. Incorrect Permissions for the Learning Admin or User account (depending on the API call)
2. The UserID value that is used in the SAML Properties of the HCM Token API call does not match the Learning Admin ID

Incorrect Permissions

1. Go to Learning Administration
2. Go to System Administration > Security > Role Management
3. Edit the user and/or admin role > Permissions tab > Add one more > Add in the permissions that are associated to the entity data that the API call is trying to pull

Mismatch of User IDs

1. In HCM > Search and access Employee Export
2. Export the user file and open it up to validate the UserID column
3. Go to Learning Administration > System Administration > Security > Administrators > Search for the Admin
4. If the Admin ID is different from the HCM User ID, select Create New and create a new Admin with the proper ID
5. In the new Admin record > Assigned Roles tab > add in the proper role for the admin and update the Related User field on the Summary tab if there is a corresponding Learning User

• Refer to: 0002215682 - SuccessFactors API URLs and external IPs
• Refer to: Authentication Using OAuth 2.0 (SAP SuccessFactors Platform)

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