Symptom
- Outbound email creation shows the intended recipient grayed out and not selectable in the email compose flow.
- The issue occurs for a specific recipient only
- Other recipients within the same domain can be selected and receive emails normally
Read more...
Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Product
SAP Service Cloud Version 2 all versions
Keywords
Email Composer, Recipient Selection, Grayed Out Recipient, SAP Service Cloud V2, Email Feeder, Business Partner, Employee Master Data, Communication Data, Email Address Missing, Recipient Not Selectable, Case Email Creation, OnAccountSuppressionList, Email UI Issue, Missing Configuration , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
SAP Knowledge Base Article - Preview