SAP Knowledge Base Article - Preview

3733618 - Recipient Cannot be Selected in Email Composer/Feeder

Symptom

  • Outbound email creation shows the intended recipient grayed out and not selectable in the email compose flow.
  • The issue occurs for a specific recipient only
  • Other recipients within the same domain can be selected and receive emails normally


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Product

SAP Service Cloud Version 2 all versions

Keywords

Email Composer, Recipient Selection, Grayed Out Recipient, SAP Service Cloud V2, Email Feeder, Business Partner, Employee Master Data, Communication Data, Email Address Missing, Recipient Not Selectable, Case Email Creation, OnAccountSuppressionList, Email UI Issue, Missing Configuration , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Problem

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