SAP Knowledge Base Article - Preview

3733685 - AI Agent does not run AI Tool as expected, its Status stay as Pending or Processing

Symptom

  • An AI Agent does not run the AI Tool as expected.
  • When executed in the Playground, its status stay as Pending or Processing.


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Environment

SAP CX AI Toolkit

Product

SAP CX AI Toolkit 1.10.0 all versions

Keywords

ai agent, ai tool, does not run, not executing, tool call, agent tool invocation, core applications, cx ai toolkit, custom ai tool, ticket fields, missing fields, no error message, frontend silent, troubleshooting , KBA , CEC-AIT , SAP CX AI Toolkit , Known Error

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