Symptom
An error "Please provide 1 background element in the payload" occurs when adding new information in People Profile.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors Employee Profile: Latest People Profile
- SAP SuccessFactors Employee Profile: Background Elements
Reproducing the Issue
- Open People Profile for a user.
- Navigate to the relevant section under Background Elements.
- Click to add a new record and attempt to save.
- Observe the error: "Please provide 1 background element in the payload".
Cause
A field within the background element was configured as both required and hidden, creating a conflicting configuration.
Resolution
- Go to Manage Business Configuration.
- Navigate to Employee Profile > Background Elements -> relevant element.
- Identify the field configured as both Required and Hidden.
- Set either Required to "No" or Hidden to "No" (both not enabled at same time).
- Save the configuration.
See Also
Keywords
people profile, background elements, add, error, please provide 1 background element in the payload, badrequest, manage business configuration, required and hidden conflict, save error, background element payload error , KBA , LOD-SF-EP-FPP , People Profile - Full Profile , LOD-SF-EP-BGD , Background Elements , Problem
SAP Knowledge Base Article - Public