3734053 - How to assign recipients in 'Manage Situation Types' for FIN_DCD_APPROVAL

• Unable to find or assign recipients in 'Manage Situation Types' as no options are showing.
• Issue occurs while configuring 'Situation Handling' for 'Documented Credit Decisions' using template FIN_DCD_APPROVAL.
• Details were maintained in 'Manage Teams and Responsibilities', but recipients are not visible in 'Manage Situation Types'.

SAP S/4HANA Cloud Public Edition

1. Open the Manage Situation Types app.
2. Search for the standard situation template type FIN_DCD_APPROVAL – Approve Documented Credit Decisions.
3. Copy the standard situation template type to create a custom situation template type.
4. Open the newly created custom situation template type.
5. Navigate to the Recipients section.
6. Try to search or assign the required approvers as recipients.
7. Observe that the expected approvers are not available in the recipient selection list.

• Recipients section has predefined 'Responsibility Rules' settings for determining who is responsible for a situation instance
• For the 'FIN_DCD_APPROVAL' template, recipients are determined via responsibility rules configured in the 'Manage Credit Management Rules' app (Documented Credit Decision Approver, UKM_DCD).

The recipients for this template are configured in the 'Manage Credit Management Rules' app, where members of the 'Documented Credit Decision Approver (UKM_DCD)' category can be assigned. Therefore, for the 'FIN_DCD_APPROVAL' situation, only responsibility rules are supported for recipient determination as per the standard design.

• Refer to: Approve Documented Credit Decisions (Old Version) | SAP Help Portal
• Refer to: Approve Documented Credit Decisions (New Version) | SAP Help Portal

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