3734077 - Unable to create new organizations in system

When admins try to create organizations in LMS admin side, an error message displayed:

"An application error has occurred. Please try again."

- Technical details provided include: 

- A connection error occurred while searching the knowledge base system.

- Error message = 
- Ticket No = 1325085 - ErrorFingerprint [exceptionRootCauseTag=4cd3cd817fc01b35024255b32959b36c2942bcc1, exceptionStackTraceTag=5ebb7d1db06d9429d48cee500edcaac0a61df919]

- The issue also occurs in the SF User Connector. 

SAP SuccessFactors Learning

1. Log in to the system

2. Navigate to Learning Administration.

3. Go to People → Organizations.

4. Click Add New.

5. Enter an Organization ID, description, and domain.

6. Click Add. - A technical error message is displayed, and the organization is not created. 

Incorrect configuration in FINANCIAL config file.

shoppingAccountTypeOrganization=INTERNALa

The reported organization creation is due to incorrect value configured for the shoppingAccountTypeOrganization setting in FINANCIAL Configuration in Learning Administration.

The previously configured value was: shoppingAccountTypeOrganization=INTERNALa , whereas the correct value is: shoppingAccountTypeOrganization=INTERNAL

To fix the issue, the configuration should be corrected to have valid values.

1. Navigate to LMS admin side
2. Go to System Administration> Configuration > System Configuration >FINANCIAL
3. Search for "shoppingAccountTypeOrganization" and set the value to correct value
4. Save changes

• Unable to add new users to LMS

cannot create organization in LMS, organization, shoppingAccountTypeOrganization, An application error has occurred. Please try again., Error message = Ticket No ,Error message = SQLException - Could not addShoppingAccount com.plateausystems.elms.framework.financial.impl.ShoppingAccountServiceImpl record!, _SYS_TRIGGER_REF_, foreign key constraint violation , KBA , LOD-SF-LMS-USR , User Entity , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem