3734107 - How to add the Required Microsoft 365 Admin Permissions

Symptom

Users attempting to use the Groupware feature receive the error message “Access is denied. Check credentials and try again.” However, adding the missed permissions which have not been granted in the Microsoft 365 Admin Center is not possible, and facing error "Try that again using a different browser. We couldn't connect to that service, likely because of settings put in place by your IT team. Open Azure in a different browser to try it again." in Permission view.

Environment

SAP Sales/Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions

Keywords

groupware, access is denied, check credentials and try again, 403 forbidden, microsoft graph, mailboxsettings.readwrite, admin consent, application permission, client credentials, app impersonation, calendars.readwrite, mail.readwrite, entra enterprise applications, sync error, outlook integration , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , Problem

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