Symptom
- Edit button is not available in the app Manage Credit Accounts.
- When releasing a sales order via the Manage Documented Credit Decisions app, the system shows the error: "Object could not be locked".
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Open the Manage Documented Credit Decisions app.
- Select the documented credit decision for the relevant sales order and choose Release.
- Observe that the system returns the error "Object could not be locked".
Cause
Changes exist for the business role after system update. Business role displays "Yes, Changes Exist"
Resolution
Follow the steps provided in SAP Help Portal: How to Manage Business Role Changes After an Upgrade.
Keywords
manage documented credit decisions, object could not be locked, credit block release, credit decision release, sales order, authorization, missing authorization, su53, va01, va03, sap_sd_bc_so_proc_mc, credit management, lock error, release failed, s/4hana cloud public edition, upgrade , KBA , FIN-FSCM-CR-2CL , Credit Management (Public Cloud) , Problem
Product
SAP S/4HANA Cloud Public Edition all versions
SAP Knowledge Base Article - Public