SAP Knowledge Base Article - Public

3734320 - Object could not be locked when releasing credit block in manage documented credit decisions app - SAP S/4HANA Cloud Public Edition

Symptom

  • Edit button is not available in the app Manage Credit Accounts.
  • When releasing a sales order via the Manage Documented Credit Decisions app, the system shows the error: "Object could not be locked".

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Open the Manage Documented Credit Decisions app.
  2. Select the documented credit decision for the relevant sales order and choose Release.
  3. Observe that the system returns the error "Object could not be locked".

Cause

Changes exist for the business role after system update. Business role displays "Yes, Changes Exist"

Resolution

Follow the steps provided in SAP Help Portal: How to Manage Business Role Changes After an Upgrade.

Keywords

manage documented credit decisions, object could not be locked, credit block release, credit decision release, sales order, authorization, missing authorization, su53, va01, va03, sap_sd_bc_so_proc_mc, credit management, lock error, release failed, s/4hana cloud public edition, upgrade , KBA , FIN-FSCM-CR-2CL , Credit Management (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions