SAP Knowledge Base Article - Public

3734391 - Timestamp error when accessing orientation step activities in onboarding 1.0 Onboarding

Symptom

  • Error occurs in onboarding 1.0 orientation step when accessing an activity.
  • Error message: "Please return to the home page to continue accessing your account. If the error still appears, close the browser and re-start Onboarding 1.0. Error timestamp: XXXXXX"

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Go to Onboarding 1.0.
  2. Initiate a candidate and navigate to the Orientation step to open an activity.
  3. Observe the timestamp error and error page.

Cause

An unhandled System.OutOfMemoryException during initialization of 'XpressHR.Controls.XHRPage' (type initializer exception) resulted in a timestamp error page.

Resolution

  1. Perform an OData refresh for Onboarding 1.0 
  2. Have the user re-open the Orientation step activity from the Onboarding dashboard and confirm the activity loads without the timestamp error.

See Also

3008014    Receiving Timestamp Error to complete an activity - Onboarding 1.0

2274038    Timestamp error when clicking on an activity that needs to be completed in the Orientation step - Onbaording 1.0

2457127    Link in notification giving Timestamp Error - Onboarding 1.0

3602679    A timestamp error is being received when accessing Onboarding Security > Users - Onboarding 1.0

3224775    Timestamp error during New Employee Step - Onboarding 1.0

3262378    Timestamp error being received when accessing the onboarding audit trail - Onboarding 1.0

Keywords

onboarding 1.0, orientation step, timestamp error,  odata refresh, onboarding dashboard, panels, panel designer, LOD-SF-OBD, LOD-SF-OBD-PAN , KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , Problem

Product

SAP SuccessFactors Onboarding 2511