Symptom
- Error occurs in onboarding 1.0 orientation step when accessing an activity.
- Error message: "Please return to the home page to continue accessing your account. If the error still appears, close the browser and re-start Onboarding 1.0. Error timestamp: XXXXXX"
Environment
SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
- Go to Onboarding 1.0.
- Initiate a candidate and navigate to the Orientation step to open an activity.
- Observe the timestamp error and error page.
Cause
An unhandled System.OutOfMemoryException during initialization of 'XpressHR.Controls.XHRPage' (type initializer exception) resulted in a timestamp error page.
Resolution
- Perform an OData refresh for Onboarding 1.0
- Have the user re-open the Orientation step activity from the Onboarding dashboard and confirm the activity loads without the timestamp error.
See Also
3008014 Receiving Timestamp Error to complete an activity - Onboarding 1.0
2274038 Timestamp error when clicking on an activity that needs to be completed in the Orientation step - Onbaording 1.0
2457127 Link in notification giving Timestamp Error - Onboarding 1.0
3602679 A timestamp error is being received when accessing Onboarding Security > Users - Onboarding 1.0
3224775 Timestamp error during New Employee Step - Onboarding 1.0
3262378 Timestamp error being received when accessing the onboarding audit trail - Onboarding 1.0
Keywords
onboarding 1.0, orientation step, timestamp error, odata refresh, onboarding dashboard, panels, panel designer, LOD-SF-OBD, LOD-SF-OBD-PAN , KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , Problem
SAP Knowledge Base Article - Public