3734409 - Create Button in the MTA Provider Configuration under Email Settings is Grayed Out

Symptom

You notice that the create button (+) is grayed out in the MTA Provider Configuration under the Email Settings of your SAP Service Cloud Version 2 or SAP Enterprise Service Management environment.

Environment

SAP Sales and Service Cloud Version 2.

SAP Enterprise Service Management.

Product

SAP Enterprise Service Management all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions

Keywords

Email, Email Settings, Channel, Channels, MTA Configuration, MTA Provider, Provider, Provider Type, Default, SMTP, Create, Plus Button, Button, Create Button, +, Grayed Out, Gray, MTA Provider Configuration, V2, Version 2, SAP Service Cloud Version 2, ESM, , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-CHN , Channels for SAP Sales/Service Cloud , How To

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