SAP Knowledge Base Article - Preview

3734722 - Service notification not showing device data in web ic

Symptom

  • Device-related data (equipment, serial number, material) is not displayed in the service notification created in the Web Client Interaction Center.
  • The function module ISU_IL_SERVICE_NOTIF_GET returns no equipment for the affected notification.
  • In the backend, the notification shows no equipment in the relevant maintenance objects.


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Environment

  • Customer Relationship Management (CRM) 
  • Interaction Center

Product

SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

ISU_IL_SERVICE_NOTIF_GET, service notification, equipment missing, device data not fetched, QMIH EQUNR, VIQMEL, interaction center, web client, utilities, notification equipment, serial number not displayed, material not displayed, CRM IC, IS-U integration , KBA , CRM-IU-IC , Interaction Center , Problem

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