Symptom
In SAP SuccessFactors Onboarding 2.0, editing an auto-completed task fails to trigger the configured email notifications.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
1. Configure onboarding tasks (Write Welcome Message, Recommend Links for New Hires, Prepare for New Hire’s Day 1) to auto-complete.
2. Observe that email notifications are not triggered upon manual editing an auto-completed task
Cause
Triggers need to configure
Resolution
1. Verify that the following email notification triggers are configured in Manage Triggers > Email Notification Triggers:
-
(ONB) New Welcome Message Added Trigger
-
(ONB) Prepare for Onboardee First day Updated Trigger
2. Perform a Metadata Framework Refresh.
3. Retest by editing the auto-completed task. Email notifications will trigger as expected once triggers are active and metadata is refreshed
See Also
Additional information:
KBA 3680078 - Auto-Complete Feature not Triggering Associated NHA Notifications - Onboarding
Keywords
Email Notification Triggers, Added Trigger, First day Updated Trigger, metadata is refreshed , KBA , LOD-SF-OBX-EML , Notifications , Problem
SAP Knowledge Base Article - Public