SAP Knowledge Base Article - Public

3734886 - Email Notification not triggered for Auto Complete Onboarding Tasks

Symptom

In SAP SuccessFactors Onboarding 2.0, editing an auto-completed task fails to trigger the configured email notifications. 

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

1. Configure onboarding tasks (Write Welcome Message, Recommend Links for New Hires, Prepare for New Hire’s Day 1) to auto-complete.
2. Observe that email notifications are not triggered upon manual editing an  auto-completed task

Cause

Triggers need to configure

Resolution

1. Verify that the following email notification triggers are configured in Manage Triggers > Email Notification Triggers:

  • (ONB) New Welcome Message Added Trigger

  • (ONB) Prepare for Onboardee First day Updated Trigger

2. Perform a Metadata Framework Refresh.

3. Retest by editing the auto-completed task. Email notifications will trigger as expected once triggers are active and metadata is refreshed

See Also

Additional information:
KBA 3680078 - Auto-Complete Feature not Triggering Associated NHA Notifications - Onboarding

Keywords

Email Notification Triggers, Added Trigger, First day Updated Trigger, metadata is refreshed , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding 2605