SAP Knowledge Base Article - Preview

3734967 - Communication System Determination does not route outbound messages as expected

Symptom

  • Communication System Determination does not behave as expected after activation and configuration.
  • Outbound messages are either always sent regardless of conditions or not initiated at all


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Environment

  • SAP Sales Cloud Version 2
  • SAP Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

communication system determination, salesOrganizationId, UUID, salesArrangements, business partner replication, outbound not initiated, outbound always sent, determination rules, isContactPerson, isAccount, roles/role, contains operator, equal operator, 404 error, asynchronous outbound, integration endpoint , KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , Problem

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