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SAP Knowledge Base Article - PreviewSymptom
- Users expect the extended online version validity (for example, 12 months) to apply to emails sent before the change.
- Online version links for previously sent emails are no longer accessible because the links have expired.
- Users request options to access the content of previously sent emails whose online versions have expired.
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Environment
- SAP Engagement Cloud - Enterprise Edition
- SAP Engagement Cloud - Emarsys Edition
Product
SAP Emarsys 1.0
Keywords
online version, email link, retention, validity, expiration, purge, hosted snapshot, link expired, previously sent emails, email notification, snapshot retention, link duration, hosted content, email expiration, purge policy, snapshot validity , KBA , CEC-EMA-EM , Email , How To
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