3735198 - Story report author name displays incorrectly and/or as a code in Report Center

Symptom

The author name displays a random SAC ID instead of the logged-in user when creating or changing the author name.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

Observe if they are using proxy or direct affected user
Check the per person UUID in SF and SAC
Compare the ID mapped in SAC backend and see if it is matching
Per person UUID (SF) = Custom Attribute (IAS) = username (SAC)

Cause

The issue occurs when the user still exists in IAS (SAC) but has already been deleted or purged in SuccessFactors.

Example: In a preview instance where the customer tests several users, they may delete a user and create it again using the same email address or username. The new user will not be synced to IAS because the previous IAS entry still exists using the same email address or username.

As a result, the user can create new stories or change the author, but instead of their current name, the old SAC ID will appear.

Resolution

Confirm the information below:

A unique email address
Username
Custom Attribute 1 with correct UUID
Access to the Report Center and Story permissions
Inclusion in the Refresh Synthetic Group Data job (if the customer is using API v2)

Keywords

author name, story, report, SF, SuccessFactors, sync issue, stories, SAC, IAS , KBA , LOD-SF-ANA-RCT-SAC , People Analytics Stories , Problem

Product

SAP SuccessFactors HCM Core 2511