SAP Knowledge Base Article - Public

3735328 - Void reasons are empty in Manage Outgoing Checks

Symptom

  • In the Manage Outgoing Checks app, the "Void Reason" dropdown shows empty/blank descriptions when the logon language is, for example, ZF - Chinese Traditional.
  • When the logon language is EN - English, the same dropdown shows the correct descriptions.
  • No error messages are displayed.

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Switch the system language to, for example, ZF - Chinese Traditional.
  2. Open the Manage Outgoing Checks app.
  3. Start the check void process.
  4. Open the "Void Reason" dropdown and observe that descriptions are not displayed.
  5. Switch the system language to EN - English.
  6. Repeat the same steps and observe that descriptions are displayed correctly.

Cause

Missing translations for some void reasons in the backend table.

Resolution

  1. Confirm which languages are required.
  2. Provide the detailed mapping of the Void Reason Code (04-11), the Void Reason Description under English Logon Language, and the Void Reason Description under && Logon Language.
  3. Create a support case and set the component to FI-FIO-AP-CHK. SAP Support will assist in maintaining the required data.

Keywords

Manage Outgoing Checks, void reason, empty, language, missing translation, dropdown blank, accounts payable, check void, translation content , KBA , FI-FIO-AP-CHK , Check Apps , Problem

Product

SAP S/4HANA Cloud Public Edition all versions