SAP Knowledge Base Article - Preview

3735429 - Emails synchronized from Outlook to C4C with Opportunity reference do not inherit Sales Territory

Symptom

When an email is synchronized via Outlook to C4C via the client-side add-in with an added reference to an opportunity, the email does not inherit the Sales Territory; the Sales Territory remains blank on the email object.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

outlook add-in, client-side, email synchronization, appointment synchronization, c4c, opportunity reference, sales territory, territory determination, not inherited, blank territory, expected behavior, limitation, groupware integration, server-side , KBA , LOD-CRM-GW-OUT , Outlook , Problem

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