3735429 - Emails synchronized from Outlook to C4C with Opportunity reference do not inherit Sales Territory

When an email is synchronized via Outlook to C4C via the client-side add-in with an added reference to an opportunity, the email does not inherit the Sales Territory; the Sales Territory remains blank on the email object.

SAP Cloud for Customer

1. Go to Outlook and login to Client Side Add-In
2. Locate an email to synchronize to C4C.
3. Right-click the email and choose Add Email.
4. Add a reference to an opportunity and Select an Opportunity.
5. Click on Submit and Synchronize.
6. Open the referenced opportunity in C4C, navigate to the linked email, and observe that the email’s Territory field is blank.

Currently the Client-Side Outlook add-in does not perform Sales Territory determination when synchronizing Emails with an Opportunity reference; this is expected system behavior.

 This is an expected limitation of the Client-Side Outlook add-in; automatic sales territory determination is not executed during synchronization.

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