Symptom
When an email is synchronized via Outlook to C4C via the client-side add-in with an added reference to an opportunity, the email does not inherit the Sales Territory; the Sales Territory remains blank on the email object.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
outlook add-in, client-side, email synchronization, appointment synchronization, c4c, opportunity reference, sales territory, territory determination, not inherited, blank territory, expected behavior, limitation, groupware integration, server-side , KBA , LOD-CRM-GW-OUT , Outlook , Problem
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