3735444 - How to fix Pending Workflow Issue for a MDF object - SAP SuccessFactors Employee Central

Example Use Case:

When creating a new Payment Information record for a rehired user who was previously purged, the system shows: "This external code [the id] already exists. Try another."

• The record appears locked as if a workflow is pending, but no workflow request is visible in Manage Workflow Requests, Admin Alerts, To-Do, or Manage Data.
• Error key observed in logs: EMPLOYEE_HRIS_GO_MULTIPLE_ICS_FOR_SAME_EC.

SAP SuccessFactors Employee Central - Payment Information (Bank Information)

1. Search for the user by the id.
2. Navigate to the user's data and choose to add Payment Information.
3. Enter the required mandatory fields for Payment Information.
4. Save and proceed when warned.
5. Observe the error: "This external code [the id] already exists. Try another."

• Multiple internal codes exist for the same external code in the Payment Information MDF (identified in GENERIC_OBJECT_T), typically due to an orphan workflow associated with a non-actionable record after purge/rehire, which causes a conflict on save.

1. Open Check Tool.
2. Select Application > Metadata Framework (MDF).
3. Run All Checks.
4. Locate errors under: A workflow is assigned to a non-actionable MDF record (AssociatedWorkflowForNonActionableRecord).
5. Choose Quick Fix to automatically remove the non-actionable records and their orphan workflow associations.
6. After the fix completes, retry creating the Payment Information record.

• Refer to: KBA 2750956 - Application error when creating Payment Information: Found more than 1 internal code for same external code
• Refer to: KBA 2854611 - "This is non-actionable (to be approved) record" not appearing when workflow is pending for a MDF object
• Refer to: Using the Check Tool to Solve Issues

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