SAP Knowledge Base Article - Preview

3735444 - How to fix Pending Workflow Issue for a MDF object - SAP SuccessFactors Employee Central

Symptom

Example Use Case:

When creating a new Payment Information record for a rehired user who was previously purged, the system shows: "This external code [the id] already exists. Try another."

  • The record appears locked as if a workflow is pending, but no workflow request is visible in Manage Workflow Requests, Admin Alerts, To-Do, or Manage Data.
  • Error key observed in logs: EMPLOYEE_HRIS_GO_MULTIPLE_ICS_FOR_SAME_EC.


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Environment

SAP SuccessFactors Employee Central - Payment Information (Bank Information)

Product

SAP SuccessFactors Employee Central 2511

Keywords

external code already exists, payment information, bank information, mdf, workflow pending, non-actionable record, orphan workflow, purge rehire, multiple internal codes, generic_object_t, check tool, associatedWorkflowForNonActionableRecord, employee central, paymentinformationv3, error EMPLOYEE_HRIS_GO_MULTIPLE_ICS_FOR_SAME_EC , KBA , LOD-SF-EC-PAY , Payment Information (Bank Information) , How To

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