SAP Knowledge Base Article - Public

3735444 - How to fix Pending Workflow Issue for a MDF object - SAP SuccessFactors Employee Central

Symptom

Example Use Case:

When creating a new Payment Information record for a rehired user who was previously purged, the system shows: "This external code [the id] already exists. Try another."

  • The record appears locked as if a workflow is pending, but no workflow request is visible in Manage Workflow Requests, Admin Alerts, To-Do, or Manage Data.
  • Error key observed in logs: EMPLOYEE_HRIS_GO_MULTIPLE_ICS_FOR_SAME_EC.

Environment

SAP SuccessFactors Employee Central - Payment Information (Bank Information)

Reproducing the Issue

  1. Search for the user by the id.
  2. Navigate to the user's data and choose to add Payment Information.
  3. Enter the required mandatory fields for Payment Information.
  4. Save and proceed when warned.
  5. Observe the error: "This external code [the id] already exists. Try another."

Cause

  • Multiple internal codes exist for the same external code in the Payment Information MDF (identified in GENERIC_OBJECT_T), typically due to an orphan workflow associated with a non-actionable record after purge/rehire, which causes a conflict on save.

Resolution

  1. Open Check Tool.
  2. Select Application > Metadata Framework (MDF).
  3. Run All Checks.
  4. Locate errors under: A workflow is assigned to a non-actionable MDF record (AssociatedWorkflowForNonActionableRecord).
  5. Choose Quick Fix to automatically remove the non-actionable records and their orphan workflow associations.
  6. After the fix completes, retry creating the Payment Information record.

See Also

Keywords

external code already exists, payment information, bank information, mdf, workflow pending, non-actionable record, orphan workflow, purge rehire, multiple internal codes, generic_object_t, check tool, associatedWorkflowForNonActionableRecord, employee central, paymentinformationv3, error EMPLOYEE_HRIS_GO_MULTIPLE_ICS_FOR_SAME_EC , KBA , LOD-SF-EC-PAY , Payment Information (Bank Information) , How To

Product

SAP SuccessFactors Employee Central 2511