3735444 - How to fix Pending Workflow Issue for a MDF object - SAP SuccessFactors Employee Central

Example Use Case:

When creating a new Payment Information record for a rehired user who was previously purged, the system shows: "This external code [the id] already exists. Try another."

• The record appears locked as if a workflow is pending, but no workflow request is visible in Manage Workflow Requests, Admin Alerts, To-Do, or Manage Data.
• Error key observed in logs: EMPLOYEE_HRIS_GO_MULTIPLE_ICS_FOR_SAME_EC.

SAP SuccessFactors Employee Central - Payment Information (Bank Information)

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