3735506 - Utilities sales contract item mapping loses multiple items due to single identifier in activity — SAP Customer Data Platform

• Only a single utilities sales contract item is created/updated in the activity even when multiple items exist in the source payload.
• Earlier or follow-up items are missing from the activities view.
• The inbound payload contains multiple utilities sales items entries but no item-specific identifiers; all entries share the same logical identifier.
• The interface updates the activity using the same logical identifier, resulting in only one item being retained.
• No specific error messages are displayed.

SAP Customer Data Platform

utilities sales contract item, usc item, activities mapping, cdp activity, logical_contract_item, id collision, utilitiessalesiteminfo, nested object array, flat activity, items missing, follow-up item, onboarding logic, emarsys dda compatibility, activity updates, mapping design, cdp , KBA , CEC-CDP , SAP Customer Data Platform , Problem