SAP Knowledge Base Article - Public

3735667 - I-9 section 2 list C shows as required when 'require list a or b document upload' is enabled - Onboarding

Symptom

When the "Require list A or B document upload" setting is enabled under Compliance Settings > US I-9, selecting List B for document upload causes List C to appear mandatory.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to Compliance Settings > US I-9 and enable "Require list A or B document upload".
  2. Start I-9 Section 2 and select List B as the document option.
  3. Observe that List C fields are required to complete the section

Cause

Expected behavior.

Resolution

Enabling "Require list A or B document upload" makes the List C file upload optional, but the List C document information remains mandatory when completing Section 2 with a List B + C combination.

Keywords

I-9, section 2, list c mandatory, list b, require list a or b document upload, us i-9 compliance settings, document upload optional, document information required, by design, expected behavior, onboarding, compliance, list c optional upload, form i-9, section 2 list c , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem

Product

SAP SuccessFactors Onboarding all versions