Symptom
When the "Require list A or B document upload" setting is enabled under Compliance Settings > US I-9, selecting List B for document upload causes List C to appear mandatory.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Navigate to Compliance Settings > US I-9 and enable "Require list A or B document upload".
- Start I-9 Section 2 and select List B as the document option.
- Observe that List C fields are required to complete the section
Cause
Expected behavior.
Resolution
Enabling "Require list A or B document upload" makes the List C file upload optional, but the List C document information remains mandatory when completing Section 2 with a List B + C combination.
Keywords
I-9, section 2, list c mandatory, list b, require list a or b document upload, us i-9 compliance settings, document upload optional, document information required, by design, expected behavior, onboarding, compliance, list c optional upload, form i-9, section 2 list c , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem
SAP Knowledge Base Article - Public