Symptom
Unable to pay the second line of a payment strategy in the Manage Payment Requisitions app.
Error message: "Item 001 of journal entry XXX has been cleared".
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Open the Manage Payment Requisitions app.
- Locate the relevant supplier invoice payment and open it.
- Select Edit and create a new payment strategy line.
- Choose Pay. The system displays the error: "Item 001 of journal entry xxx has been cleared."
Cause
A bug introduced by a recent system upgrade causes the error when paying an additional payment strategy line.
Resolution
The issue will be resolved through a hotfix scheduled for delivery on April 22. Temporary solutions include reversing completed payments or escalating the case to the development team for data modification.
Keywords
payment strategy, manage payment requisitions, supplier invoice payment, item 001 has been cleared, journal entry cleared, error message, system upgrade bug, hotfix, s/4hana cloud public edition , KBA , FI-LOC-CM-CN , China , Problem
SAP Knowledge Base Article - Public