SAP Knowledge Base Article - Public

3736135 - Opportunities Involved Parties Not Working

Symptom

 Opportunity Party Determination is not Functioning as Expected when an Opportunity is created from a Lead; the involved party does not flow correctly.

Environment

 SAP Cloud for Customer 

Reproducing the Issue

  1.  Go to the Sales Work Center
  2.  Go to Lead Work Center View.
  3.  Click on Actions Button.
  4.  Click on Convert to Opportunity Button.
  5.  Go to involved parties in the converted opportunity.
  6.  Check the Lead(converted one) Involved Parties.
  7. There would be Less Quantities in Involved Parties for Converted Opportunity.

Cause

The behavior observed in the C4C system is due to the dynamic partner determination logic triggered by field changes in Edit mode. This logic recalculates partner functions based on account-related partner determination procedures, organizational structure and responsibility rules, and business configuration. The additional involved parties are displayed in a temporary in-memory state before saving, which is part of SAP's buffering mechanism.

Resolution

The behavior observed in the C4C system is expected standard behavior.

Keywords

Opportunity, Lead, converted, conversion, expected behavior, involved parties, Convert to Opportunity, Actions, Number, involved parties , KBA , LOD-CRM-LM , Lead Management , Problem

Product

SAP Cloud for Customer core applications 2508