Symptom
Opportunity Party Determination is not Functioning as Expected when an Opportunity is created from a Lead; the involved party does not flow correctly.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Sales Work Center
- Go to Lead Work Center View.
- Click on Actions Button.
- Click on Convert to Opportunity Button.
- Go to involved parties in the converted opportunity.
- Check the Lead(converted one) Involved Parties.
- There would be Less Quantities in Involved Parties for Converted Opportunity.
Cause
The behavior observed in the C4C system is due to the dynamic partner determination logic triggered by field changes in Edit mode. This logic recalculates partner functions based on account-related partner determination procedures, organizational structure and responsibility rules, and business configuration. The additional involved parties are displayed in a temporary in-memory state before saving, which is part of SAP's buffering mechanism.
Resolution
The behavior observed in the C4C system is expected standard behavior.
Keywords
Opportunity, Lead, converted, conversion, expected behavior, involved parties, Convert to Opportunity, Actions, Number, involved parties , KBA , LOD-CRM-LM , Lead Management , Problem
Product
SAP Cloud for Customer core applications 2508
SAP Knowledge Base Article - Public