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SAP Knowledge Base Article - PreviewSymptom
When emails with embedded screenshots are converted into tickets, the screenshots do not appear in the ticket interactions. Even clicking ‘View Original Content’ does not show the images.
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Environment
SAP Cloud for Customer core applications
Product
SAP Cloud for Customer core applications all versions
Keywords
Email-to-Ticket, Inbound Email, Interactions, Inline Images, Embedded Images, Screenshots Not Displayed, Missing Images, Content Type, Mime Type Service Request Processing , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SC-EML , Email , Problem
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