3736185 - Document Generation: Template content available in Manage Configuration UI but missing in Manage Data

In the Manage Configuration UI (DocumentGenerationOverviewConfigUIMeta), the Template Content field is displayed using the updated and standardized Rich Text Editor as expected. However, in Manage Data, the Template Content field is rendered as plain text, and the Rich Text Editor view is not available.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• SAP SucccessFactors HCM suite
• SAP SuccessFactors Employee Central

1. Open the instance.
2. Go to Manage Configuration UI.
3. Open DocumentGenerationOverviewConfigUIMeta and confirm the Template Content field shows the editor.

1. Go to Manage Data.
2. Search for the relevant document generation object and note the Template Content field displays as plain text without the editor.

The default screen was not associated with the object for document generation, causing Manage Data to render the Template Content field as plain text.

To resolve this issue, ensure that the Default Screen is configured for the DocumentGenerationTemplate object.

1. Navigate to Configure Object Definition.
2. Open the DocumentGenerationTemplate object.
3. Verify that the Default Screen is added to the object configuration.
4. Ensure it is not empty, as shown in the image below. 
5. Add the required fields to the Default Screen according to the document template you intend to use.

• Help Guide: Associating a Pre-Delivered Configuration UI to the Screen Look Up Object
• Help Guide: Updated and Standardized Rich Text Editor
• KBA: 2250862 - "No screen exists" error in Document Generation (DocumentGenerationConfigUICheck)

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