3736192 - Crossboarding retains old data from previous employment - Onboarding

After initiating Crossboarding from Recruiting, Job Information fields (e.g., department, unit, section) incorrectly retain values from the previous position in the Employee Central profile.

SAP SuccessFactors Onboarding

1. Start a Crossboarding process from Recruiting;
2. Open the user’s job/position information within Employee Central;
3. Observe that some fields retain the values from the previous position.

The new position lacks values for certain fields in the position configuration, so no data is passed from Recruiting to Onboarding; as a result, the system behaves as designed by retaining existing values from the previous position when no new values are provided.

Make sure to configure the position fields in order to pass all the values from recruiting.

crossboarding, internal hire, onboarding, position data, organization data, fields retain old values, empty fields not overwritten, expected behavior, new position blank fields, department, unit, section, data update, position to employee sync, data retention logic , KBA , LOD-SF-OBX-XBD , Crossboarding , Problem