SAP Knowledge Base Article - Preview

3736273 - How to delete the email address or phone number from profiles in SAP Customer Data Platform (CDP) using the SAP S/4HANA "Get Business Partner Person in real time" event?

Symptom

  • Deleting email address or phone number in SAP S/4HANA is not synced to corresponding customer profile in SAP Customer Data Platform (CDP) via the standard business partner person source event.
  • After the source no longer contains an email, the contact in the platform still retains the previous primary email after ingestion.
  • Unable to reset the profile's email or phone number to null using the business partner person source event.


Read more...

Environment

SAP Customer Data Platform

Product

SAP Customer Data Platform all versions

Keywords

cdp, S/4 HANA, HANA, business partner connector, primaryEmail, primaryPhone, delete email, delete phone, null handling, conditional mapping, exists condition, else condition, transformation default null, calculated fields, data deletion , KBA , CEC-CDP , SAP Customer Data Platform , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.