3736292 - Custom Offboarding Email Triggered Multiple Times Due to OnSave Rule on Process Object - Onboarding

• A custom business rule is used to trigger an offboarding email instead of the standard email trigger.
• The same email is sent multiple times to the offboardee.
• The rule configured to trigger the email is executed multiple times.
• In Email Services, multiple email entries are generated for a single process.

SAP SuccessFactors Onboarding

1. Create a business rule to trigger a custom email notification.
2. Assign the rule to the Process object via Configure Object Definitions.
3. Configure the rule to run on OnSave.
4. Complete the step that triggers the rule.
5. Verify in Email Services that the email is triggered multiple times for the same process.

The business rule is configured on the Process object with OnSave execution. This event is triggered on every update to the process, including both user-initiated and system-driven updates. As multiple updates can occur during a single step, the rule is evaluated multiple times, resulting in repeated email triggers.

When using a custom business rule to trigger emails, it is required to control execution using an Original Record condition to prevent multiple triggers.

• Configure the rule to compare the current value with the Original Record value.
• Ensure the rule executes only when the relevant field changes from its initial state.

Example:

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