Symptom
Email notifications are not sent after an admin modifies the class agenda (for example, editing a time slot date/time, facility, or instructor).
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Ensure that the prerequisites mentioned on KBA 3650024 are met >
- Create a Class >
- Assign an instructor to all time slots >
- Enroll users >
- Edit a time slot (for example, change date/time, facility, or instructor) and save >
- See that no email notification is received by the instructor or enrolled users.
Cause
Engineering confirmed this is expected system behavior: the system does not automatically send new notifications when time slots are edited in the class agenda.
Resolution
After modifying time slots, use “Resend Registration Notification” to manually send the Registration Notifications to the enrolled users: Resending Class Registration Email Notifications
See Also
Keywords
email notification, class, agenda, edit, time slot, change, instructor notification, resend registration notification, learning , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem
SAP Knowledge Base Article - Public