SAP Knowledge Base Article - Preview

3736353 - Behavior of Boolean Fields in Playbook Rules

Symptom

Boolean fields used in Playbook Rules may show unexpected behavior during evaluation.

For example:

  • The condition is not fulfilled when the field appears as FALSE in the UI.
  • Conditions only work after the field is explicitly set.


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Environment

  • SAP Sales Cloud Version 2
  • SAP Sales and Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

Boolean field, NULL value, Playbook condition, Rule, TRUE, IS NULL, FALSE, SAP Sales Cloud V2, SAP Service Cloud V2, expression evaluation , KBA , CEC-CRM-PLA , Sales Playbook for SAP Sales/Service Cloud , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , How To

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