Symptom
- The chart cannot display query data when applying hierarchy filter in view mode base on the query from Live BW connection
Environment
- SAP Analytics Cloud 2026.2.10
Reproducing the Issue
- Create a story base on Live BW connection.
- Add a BW query as data source.
- Add a chart.
- Select one hierarchy dimension and measure for this chart.
- Enable hierarchy filter for this chart.
Note that the data could display in edit mode initially. - Save the story.
- Open the story in View mode.
Note that the story chart cannot display the data.
Cause
The issue is currently under investigation by the development.
Resolution
The solution of this issue is currently under investigation. Please follow this KBA for updates.
See Also
- SAP Analytics Cloud - Landscape Architecture & Life-cycle Management (video)
- SAP Analytics Cloud - Landscape Architecture & Life-cycle Management (blog)
- SAP Analytics Cloud - Enterprise Readiness
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- SAP Cloud Trust Center - Learn more about our cloud security, trust, compliance and services.
- 2781338 - Is it possible to move their content from the Preview tenant to Production or vice versa in SAP Analytics Cloud (SAC)
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
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Keywords
SAC, story, chart, hierarchy filter , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem
Product
SAP Analytics Cloud 1.0
SAP Knowledge Base Article - Public