SAP Knowledge Base Article - Preview

3736625 - Phone Call Missing Participant Information After Saving in Activities Tab Post Release 2602

Symptom

  • After release 2602 in the test tenant, phone calls created from the "Activities" tab in Ticketing are missing participant information after saving, even though the participant is visible during the creation process.
  • Phone calls created from the "Phone" field within the Ticket are correctly created with participant information.


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Environment

SAP Cloud for Customer core applications 

Product

SAP Cloud for Customer core applications all versions

Keywords


phone call, participant missing, call participant, involved parties, party determination, maintain involved parties, activities tab, save and open, participant not added, empty participant, service tickets, activity configuration, release 2602, user , KBA , LOD-CRM-SC-EML , Email , Problem

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