Symptom
Error when accessing the story installed from Intelligence Content.
Story may show empty/older data or display:
- "We couldn't connect to your SAP Datasphere tenant. For more information, see our troubleshooting page." in SAP Analytics Cloud
- "Failed to consume SAP Datasphere artifact due to user authorization issue. Please check if your user has the necessary permissions in both SAP Analytics Cloud and SAP Datasphere"
The network trace (see KBA 2280022) can also contain the message:
- "Unable to get the credentials via API-Proxy: Unable to get space information from Datasphere with tunnel connection: Not successful response: {\"result\":\"Forbidden\",\"token\":\"[REDACTED]\"}"
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Environment
- SAP Business Data Cloud
- SAP Analytics Cloud
- SAP Datasphere
Product
Keywords
Unable to get the credentials via API-Proxy, Failed to consume SAP Datasphere artifact due to user authorization issue, working capital insights, story empty, no data in story, couldn’t connect to datasphere, correlation id, dw consumer role, datasphere space, space assignment, row-level security, central permissions table, sac story access error, intelligent applications, replication flow, monitoring flows, access denied,Working Capital Insights, SAC, wci, blank, no data, sac, dwc, dsp, outdated, intelligence application , KBA , LOD-ANA-DES , Story Design & Visualizations , DS-SEC , Security (Users, Roles) , DS-DI-RF , Replication Flow Runtime , DS-MD-AM , Analytic Model , Problem
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