SAP Knowledge Base Article - Preview

3736688 - How to Change a Participant's Email Address via API

Symptom

  • Duplicate email addresses exist among users in Incentive Management
  • The IM to IAS sync job fails or produces inconsistent results due to duplicate emails
  • Administrators are unable to modify user email addresses through the portal
  • Database surgery was considered but API approach is more efficient and safer

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Sales Performance Management
  • Incentive Management on Hyperscalers

Product

SAP Incentive Management 2026

Keywords

User Administration, Incentive Management, IAS, IM to IAS Sync, Duplicate Email, Email Address, Participant, API, Portal, Administrator, Sync Job, Discrepancy, User Account, Email Modification, Database Surgery, Data Integrity, User Management, Configuration, GET, PUT. , KBA , CEC-SAL-COM , Incentive Management , How To

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