3736775 - formal-name in personal information not updated by rule and shows incorrect value in people profile

A business rule should set formal name into a certain form, but The "formal-name" field in the personal information sometimes shows incorrect value.

• SAP SuccessFactors Employee Central
• Personal Information

1. Open Personal Information and choose Edit or Insert New record.
2. Change any field, the formal name is correctly populated as per business rule for the first time, but a wrong value was populated after the second edit.

The default logic of formal name sometimes overwrites the business rule logic.

Resolution 1: 

1. Navigate to Manage Business Configuration > personalInfo and enable the field “is overridden” for formal-name
2. Grant the necessary Role-Based Permissions to view/edit the “is overridden” field in Personal Information.
3. Edit the onSave business rule that sets formal-name and add an action: set “customize formal name” = true.
4. Save the rule and test by inserting a new Personal Information record and saving; confirm that display name now follows the rule output.

Resolution 2:

• Use Name format in configure the latest people profile.

• Refer to: 3054922 - What logic or order is used to update the formal name?
• Refer to: 2274066 - How to use Name Format functionality in Employee Central
• Refer to: 2784719 - Formal Name Display Logic on ESS portlet, New Hire Page & EC import
• Refer to: Implementing Name Formats | Help Portal

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