SAP Knowledge Base Article - Preview

3736991 - access denied when opening document management service application option site (permission required) — sap document management service

Symptom

  • When attempting to open the document management service application option site, the page shows: "access denied. contact your sap btp subaccount admin to get necessary permission."
  • HTTP 401 responses are observed in traces.
  • Application logs contain: "authentication failed: invalid user attribute serviceinstanceuser".
  • Additional log entry observed: "invalid_client" with description "bad credentials" while requesting an html5-apps-repo token.


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Environment

  • Product: SAP Document Management service
  • Document Management, application option

Product

SAP Document Management service all versions

Keywords

access denied, 401, permission required, document management service, application option, serviceinstanceuser, user attribute, role collection mapping, authorization, instance id, values input, press enter, invalid_client, bad credentials, html5-apps-repo-rt , KBA , BC-CP-CF-SDM-APP , Document Management, application option , Problem

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