SAP Knowledge Base Article - Preview

3737105 - Managing duplicate support cases when customers create multiple tickets for the same problem

Symptom

Customer created multiple/duplicate support cases for the same issue and customer environment, with the original issue already documented in the system. 


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Environment

  • SAP Sales Performance Management
    • Incentive Management

Product

SAP Incentive Management all versions

Keywords

Duplicate Case, Duplicate ticket, Duplicate , KBA , CEC-SAL-COM , Incentive Management , How To

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