3737186 - Display Customer Balances app shows normal documents under Special G/L tab - SAP S/4HANA Cloud Public Edition

• The app displays normal items balance under the Special G/L section in Display Customer Balances app

SAP S/4HANA Cloud Public Edition

1. Launch the Display Customer Balance app.
2. Navigate to the Special G/L section and observe that balance of normal line items appear there.|
   
   
   "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

• The app works as designed: the “Account Balance” row in the Special G/L view shows totals derived from normal line items (from the Balances tab).
• “Transaction Total” reflects the Total amount of Special G/L transactions; a value of 0.00 indicates no Special G/L items are present.
• “Total” represents the sum of “Transaction Total” and “Account Balance,” combining Special G/L and normal line item totals.

1. Open the Display Customer Balance app and switch to the Special G/L tab.
2. Check “Transaction Total” to confirm whether Special G/L transactions exist (0.00 means none).
3. Review the “Account Balance” row, which aggregates normal line items from the Balances tab.
4. Interpret “Total” as the combined total of “Transaction Total” and “Account Balance.”
5. Use the Balances tab (and available line item drilldowns) to distinguish normal items from Special G/L items; no configuration change is required.

• refer to: Fiori App Library – Display Customer Balance
• refer to: SAP Help Portal – Display Customer Balances

display customer balance, special g/l, special gl, normal billing documents, special gl section, account balance row, transaction Total, balances tab, by design behavior, accounts receivable, ar, f0703, down payments, special gl indicator, reconciliation , KBA , FI-FIO-AR-IS-2CL , Reporting Apps: Public Cloud , Problem