Symptom
- The app displays normal items balance under the Special G/L section in Display Customer Balances app
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Launch the Display Customer Balance app.
- Navigate to the Special G/L section and observe that balance of normal line items appear there.|
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Cause
- The app works as designed: the “Account Balance” row in the Special G/L view shows totals derived from normal line items (from the Balances tab).
- “Transaction Total” reflects the Total amount of Special G/L transactions; a value of 0.00 indicates no Special G/L items are present.
- “Total” represents the sum of “Transaction Total” and “Account Balance,” combining Special G/L and normal line item totals.
Resolution
- Open the Display Customer Balance app and switch to the Special G/L tab.
- Check “Transaction Total” to confirm whether Special G/L transactions exist (0.00 means none).
- Review the “Account Balance” row, which aggregates normal line items from the Balances tab.
- Interpret “Total” as the combined total of “Transaction Total” and “Account Balance.”
- Use the Balances tab (and available line item drilldowns) to distinguish normal items from Special G/L items; no configuration change is required.
See Also
Keywords
display customer balance, special g/l, special gl, normal billing documents, special gl section, account balance row, transaction Total, balances tab, by design behavior, accounts receivable, ar, f0703, down payments, special gl indicator, reconciliation , KBA , FI-FIO-AR-IS-2CL , Reporting Apps: Public Cloud , Problem
Product
SAP S/4HANA Cloud Public Edition all versions
SAP Knowledge Base Article - Public