3737248 - IPS jobs to SAP Hana Cloud systems fail with error - Getting user claim "user_name" failed: Claim "user_name" not found in payload

Symptom

IPS jobs to SAP Hana Cloud systems fail. Using the correlation ID from the IPS job logs, a similar error message can be found in HANA Cloud Database:

Error message:
Getting user claim "user_name" failed: Claim "user_name" not found in payload

Environment

SAP Identity Provisioning Service

Product

Identity Provisioning 1.0

Keywords

IPS, CIS, IDS, IAS, HANA, Cloud, database, read, resync, error, claim, jwt, user_name, username, payload, correlation, id, job, source, target , KBA , BC-IAM-IPS , Identity Provisioning Service (IPS) , HAN-CLS-HC , HANA Cloud Services HANA Cloud , Problem

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