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3737279 - Failed to get store. Store Not Found In Outlook Session.

Symptom

  • The ‘Search Emails (Outlook)’ action fails with the error: “Failed to search email. Error: Failed to get store. Store not found in outlook session.”
  • The failure occurs when searching emails located in subfolders of another mailbox (shared or secondary) that the user can access in Outlook.
  • The issue does not occur when searching folders within the user’s primary mailbox; in that case, the action works normally.


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Environment

SAP Build Process Automation

Product

SAP Build Process Automation 1.0

Keywords

outlook sdk, search emails (outlook), store not found in outlook session, failed to get store, shared mailbox, secondary mailbox, subfolders, virtual mailbox, .ost, .nst, primary mailbox, build process automation, irpa, outlook store missing , KBA , CA-ML-IPA , IPA , Problem

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