Symptom
- Joule responds with an outdated company name when the user asks “What is my employer?”
- When asking about the user's company, Joule provides the old record for company name.
Environment
- SAP SuccessFactors HCM Suite
- SAP Joule
Reproducing the Issue
- Sign in to SuccessFactors with a user enabled for Joule.
- Open Joule and ask “What is my employer?”.
- Observe that Joule returns an outdated company name value.
Cause
The behavior is caused by the underlying API invoked by Joule, which retrieves the company value from a data inspector table reflecting an outdated value.
Resolution
Engineering team is working to fix the issue, and the code correction will be delivered within patch 2605P1:
- Preview: May 19th
- Production: May 21st
See Also
Keywords
joule, outdated company name, employer query, what is my employer, incorrect company value, company name mismatch, work profile api, data inspector table, 2605 P1, preview patch, production patch, org chart navigation, succession org chart, company org chart, successfactors, INC21244040, , KBA , LOD-SF-PLT-JOU , Joule in SuccessFactors , Problem
SAP Knowledge Base Article - Public