SAP Knowledge Base Article - Public

3737367 - Exporting Position Fails with "Failed to submit the request" error - SAP SuccessFactors Employee Central

Symptom

  • Error while exporting Position: "Failed to submit the request. Please try again or contact Technical Support."
  • Backend logs show HTTP 502 errors with code "ServiceUnavailable" and message indicating a gateway received an invalid response (error code 502).
  • When attempting to run the "MDF Object Definition to DB SYNC" job, the message "Cannot schedule this job due to the following errors: This job type has been disabled for the company." can appear after a failed instance refresh.

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Navigate to Import and Export Data.
  2. Select Export Data.
  3. Choose the Position object.
  4. Click Export.
  5. Observe the error message: "Failed to submit the request. Please try again or contact Technical Support."

Cause

A recent instance refresh was performed in the system and it was not successful. A backend API service restart caused HTTP 502 gateway errors during instance refresh–related API calls, leaving the refresh in a failed state that impacted export operations.

Resolution

  1. Check whether a recent instance refresh was performed and verify its status; identify if it is in a failed state.
  2. If the instance refresh failed, perform a manual revert of the failed refresh to restore the environment to a stable state.
  3. After the revert, confirm the backend API services are operational (no ongoing 502 gateway errors).
  4. If applicable, re-enable any scheduler jobs disabled by the failed refresh.
  5. Retest exporting the Position object via Import and Export Data.
  6. If a refresh is still needed, submit a new refresh request and confirm exports succeed afterward.

See Also

SAP Note 3231574 - Scheduler job disabled after refresh error

Keywords

position export, failed to submit the request, export data error, 502, serviceunavailable, api gateway 502, sfapi restart, instance refresh failed, refresh reverted, mdf export, position object, data export, gateway error, provisioning, scheduler job disabled , KBA , LOD-SF-EC-POS-IMP , Position Import , LOD-SF-EC-ADM , Admin Tools (EC Core only) , LOD-SF-EC-POS , Position Management , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions