SAP Knowledge Base Article - Preview

3737367 - Exporting Position Fails with "Failed to submit the request" error - SAP SuccessFactors Employee Central

Symptom

  • Error while exporting Position: "Failed to submit the request. Please try again or contact Technical Support."
  • Backend logs show HTTP 502 errors with code "ServiceUnavailable" and message indicating a gateway received an invalid response (error code 502).
  • When attempting to run the "MDF Object Definition to DB SYNC" job, the message "Cannot schedule this job due to the following errors: This job type has been disabled for the company." can appear after a failed instance refresh.


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Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors HCM Suite

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions

Keywords

position export, failed to submit the request, export data error, 502, serviceunavailable, api gateway 502, sfapi restart, instance refresh failed, refresh reverted, mdf export, position object, data export, gateway error, provisioning, scheduler job disabled , KBA , LOD-SF-EC-POS-IMP , Position Import , LOD-SF-EC-POS , Position Management , LOD-SF-EC-ADM , Admin Tools (EC Core only) , Problem

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