SAP Knowledge Base Article - Preview

3737469 - Benefit master data change job fails with error: Batch Failed while calculating Insurance Premium Contributions for Legal Entity XXX,No rate chart available for the specified Coverage, please contact administrator

Symptom

  • Insurance Rate Change Not Appearing on Employee Benefits Screen
  • Manual enrollment via the UI works as expected; the issue occurs only in the background job.
  • Attempts before and on the new period start date both fail for the impacted plans.


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Environment

  • SAP SuccessFactors Employee Central - Global Benefits

Keywords

benefit master data change, evaluate eligibility, auto enrollment job, no rate chart available, insurance provider change, carry forward, life insurance, disability, rate chart mismatch, background job failure, contributions not updated, create or update benefit enrollments, open enrollment, factor-based plans, salary-based plans , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

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