3737557 - No email notification after Proxy Import showing successful import on SAP SuccessFactors

• Customer is not receiving email notification with the job results from Proxy Import feature.
• After uploading the file for proxy import, the Proxy Import page displayed the results of the import as successful, but the changes are not applied.

SAP SuccessFactors HCM Suite

1. Upload a Proxy Import file to assign substitute permissions as per guidelines on Proxy Management in Admin Center | SAP Help Portal
2. The application shows the file was uploaded successfully.
3. No confirmation/result email is received/sent.
4. When checking users' permissions, the expected proxy/substitute assignments are not applied.

• The End Date value in the Proxy Import file is set to 9999-12-31; after timezone transformation this exceeds the supported year range and the process fails silently.
• The date fields in the CSV use an incorrect format; the tool expects dates in the format yyyy-MM-dd HH:mm.

When using far-future End Dates, the system might not process the import internally. We recommended you to use a near-future End Date, within the next 20 years to avoid import process breaks.

Additionally, ensure all date fields strictly follow the format yyyy-MM-dd HH:mm (four-digit year, two-digit month/day, 24-hour time).

• KBA 3558522 - Proxy not created during Proxy Import
• Proxy Management in Admin Center | SAP Help Portal

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SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Platform all versions