3737865 - Connector shows "Record already exists" (6024) without record details in the report

After running the connector, several events are not imported. The connector report shows the count of occurrences but does not display which specific records are affected for message type "Info".

• Error code 6024: "Record already exists".

SAP SuccessFactors Learning

1. Run the Learning History Connector to import learning history records, for example >
2. Open the Connector Run Details report and observe entries with code 6024: "Record already exists" >
3. Notice that only the total count appears and no record-level details are displayed for these "Info" messages.

The 6024 message typically occurs when duplicate learning history records exist in the input file. It is generated as message type "Info", and by default the connector report only shows record-level details for "Exception", "Warning", and "FATAL" message types, not for "Info".

1. Go to Learning Administration >
2. System Administration >
3. Configuration >
4. System Configuration >
5. Connectors >
6. Edit the property connector.report.detail.displayMessageTypes to include Info messages:
   • connector.report.detail.displayMessageTypes=Exception,Warning,FATAL,info
7. Save the configuration and review the Connector Run Details again; the report will now display record-level details for the 6024 "Info" messages so you can identify the affected records.

• Enabling Connector Logging

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