Symptom
Resource file upload option greyed out for custom widgets in SAC
Environment
SAP Analytics Cloud 2026.2.6
Reproducing the Issue
- Login to the SAC tenant.
- Navigate to the stories --> custom widgets
- Click on the plus icon.
- Upload the JSON file.
Notice: The browse button for the Resource File (.zip) option is greyed out.
Cause
The URL path in the web components did not start with a forward slash.
Resolution
- Open the JSON file.
- Edit the "url" path by specifying the Web Component file name starting with a forward slash.Example: "url": "/coloredbox_main.js".
- Upload to the SAC
See Also
- Hosting and Uploading Custom Widgets Resource File... - SAP Community
- https://help.sap.com/docs/SAP_ANALYTICS_CLOUD/00f68c2e08b941f081002fd3691d86a7/ff5f1e052b5e400da990dad8408604da.html
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
Keywords
resource upload, SAC error, custom widget issue, SAC resource file, SAC custom widget, SAC troubleshooting, SAC file upload, SAC web components, SAC JSON file, SAC forward slash, SAC zip file, SAC browse button, SAC tenant, SAC story design, SAC visualizations , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem
Product
SAP Analytics Cloud 1.0
SAP Knowledge Base Article - Public