SAP Knowledge Base Article - Public

3738066 - Manage automatic payments: payment medium not generated; job log 'posting of payment documents was not completed after 60 seconds' – S.4HAHA Cloud Public Edition

Symptom

  • In the Manage Automatic Payments app, the payment advice is not generated.
  • Job log shows: "Posting of payment documents was not completed after 60 seconds."
  • Payment batch status shows "Payment not in file".
  • Payment batch status shows "Payment Batch Created".
  • In BNK_MONI: "Variant SAP&MONI of program RBNK_PAYM_MONI_UI cannot be imported (see long text)" (Message no. DB634).

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Open the Manage Automatic Payments app.
  2. Execute an automatic payment run for accounts payable.
  3. Review the job log and attempt to generate the payment advice/payment media.
  4. Observe that the payment advice/media is not created and the listed messages/statuses appear.

Cause

Payment batch in "Payment Batch Created" / "Payment not in file" status.

Resolution

  1. Open SSC-UI 106107 (Fix Errors for Payment Batches) and configure remediation for the affected company code, house bank, and relevant payment status.
  2. To retry payment medium creation, enable the "PWM Retry" checkbox and save the configuration.
  3. Open the Monitor Payments app, select the affected payment batch in status "Payment Batch Created", open the Remediation tab, and choose "Retry Payment Medium Creation".
  4. If the retry does not resolve the issue, plan to redo the payment using mass reset and reverse.
  5. In SSC-UI 106107, enable "MassRstRev" and optionally "AutoReject", then save for the same company code, house bank, and status.
  6. In Manage Automatic Payments, open the affected payment run and navigate to the clearing payment document; choose "Reset Cleared Items – FBRA".
  7. In FBRA, reset cleared items and post the reversal with an appropriate reversal reason.
  8. Repeat the reset and reversal for all affected clearing documents until the payment run shows payment batch status "Payment reversed".
  9. In Monitor Payments, open the affected payment batch, go to the Remediation tab, choose "Mass Reset and Reverse", then set the batch to "Automatically Rejected" if configured.
  10. Create a new payment run and generate the payment media again.

Keywords

manage automatic payments, payment advice not generated, posting of payment documents not completed after 60 seconds, payment not in file, payment batch created, payment medium not created, flat file not generated, monitor payments, remediation, fix errors for payment batches, SSC-UI 106107, PWM Retry, MassRstRev, AutoReject, BNK_MONI, DB634, RBNK_PAYM_MONI_UI , KBA , FIN-FSCM-BNK-2CL , Direct Bank Communication (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions

Attachments

Mass Reset and Reverse (2).pdf