3738066 - Manage automatic payments: payment medium not generated; job log 'posting of payment documents was not completed after 60 seconds' – S/4HAHA Cloud Public Edition

• In the Manage Automatic Payments app, the payment advice is not generated.
• Job log shows: "Posting of payment documents was not completed after 60 seconds."
• For the payment run batch status shows "Payment not in file".
• Payment batch status shows "Payment Batch Created".
• Payment batch status shows "In Approval" after all the approvers have approved the payment.
• Payment document Batch status text is "In Approval"
• In BNK_MONI: "Variant SAP&MONI of program RBNK_PAYM_MONI_UI cannot be imported (see long text)" (Message no. DB634).

SAP S/4HANA Cloud Public Edition

1. Open the Manage Automatic Payments app.
2. Execute an automatic payment run for accounts payable.
3. Review the job log and attempt to generate the payment advice/payment media.
4. Observe that the payment advice/media is not created and the listed messages/statuses appear.

The issue probably happens during Submit part of the approval process due to various reasons. It is not possible to state one exact reason why the payment batch remains In Approval status after the Submit action. After the unsuccessful Submit the draft stays open and the Payment Batch cannot be approved anymore.

1. Open SSC-UI 106107 (Fix Errors for Payment Batches) and configure remediation for the affected company code, house bank, and relevant payment status.
2. To retry payment medium creation, enable the "PWM Retry" checkbox and save the configuration.
3. Open the Monitor Payments app, select the affected payment batch in status "In Approval", open the Remediation tab, and choose "Retry Payment Medium Creation".

If the retry does not resolve the issue, plan to redo the payment using mass reset and reverse.

1. In SSC-UI 106107, enable "MassRstRev" and optionally "AutoReject", then save for the same company code, house bank, and status.
2. In Manage Automatic Payments, open the affected payment run and navigate to the clearing payment document; choose "Reset Cleared Items – FBRA".
3. In FBRA, reset cleared items and post the reversal with an appropriate reversal reason.
4. Repeat the reset and reversal for all affected clearing documents until the payment run shows payment batch status "Payment reversed".
5. In Monitor Payments, open the affected payment batch, go to the Remediation tab, choose "Mass Reset and Reverse", then set the batch to "Automatically Rejected" if configured.
6. Create a new payment run and generate the payment media again.

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