Symptom
- Timestamp Error error occurs when attempting to access forms in Onboarding 1.0.
- Error message: "Please return to the home page to continue accessing your account. If the error still appears, close the browser and re-start Onboarding 1.0. Error timestamp: XXXXXXXXXXXX."
Environment
- Product: SAP SuccessFactors Onboarding
- Country Compliance Forms
Reproducing the Issue
- Navigate to Onboarding 1.0.
- Select Settings.
- Click on Forms.
- Error message: "Please return to the home page to continue accessing your account. If the error still appears, close the browser and re-start Onboarding 1.0. Error timestamp: XXXXXXXXXXXX."
Cause
The logs will show the error: "Could not find a part of the path".
Resolution
Please open a SAP ticket with the details below:
- Company: ID
- Support user
SAP Support: Please check the internal memo.
See Also
Keywords
onboarding 1.0, country compliance forms, forms access error, could not find a part of the path, PDFTemplateStore, missing file path, System.Web.HttpUnhandledException, login prompt loop, migration to ob2.0, settings forms, path not found, compliance forms, restart onboarding message, error timestamp , KBA , LOD-SF-OBD-FRM , Country Compliance Forms , Problem
Product
SAP SuccessFactors Onboarding 2505
SAP Knowledge Base Article - Public