SAP Knowledge Base Article - Public

3738258 - Timestamp Error in Onboarding 1.0 when accessing Settings-> Forms in onboarding 1.O

Symptom

  • Timestamp Error error occurs when attempting to access forms in Onboarding 1.0.
  • Error message: "Please return to the home page to continue accessing your account. If the error still appears, close the browser and re-start Onboarding 1.0. Error timestamp: XXXXXXXXXXXX."

Environment

  • Product: SAP SuccessFactors Onboarding
  • Country Compliance Forms

Reproducing the Issue

  1. Navigate to Onboarding 1.0.
  2. Select Settings.
  3. Click on Forms.
  4. Error message: "Please return to the home page to continue accessing your account. If the error still appears, close the browser and re-start Onboarding 1.0. Error timestamp: XXXXXXXXXXXX."

Cause

The logs will show the error: "Could not find a part of the path".

Resolution

Please open a SAP ticket with the details below:

  • Company: ID
  • Support user

SAP Support: Please check the internal memo.

See Also

Refer to: KBA 3225254 - Time Stamp Error in Notification - Onboarding 1.0

Keywords

onboarding 1.0, country compliance forms, forms access error, could not find a part of the path, PDFTemplateStore, missing file path, System.Web.HttpUnhandledException, login prompt loop, migration to ob2.0, settings forms, path not found, compliance forms, restart onboarding message, error timestamp , KBA , LOD-SF-OBD-FRM , Country Compliance Forms , Problem

Product

SAP SuccessFactors Onboarding 2505