3738334 - "Error Code: 404 Page Not Found" shown to onboardee when completing e-signature task

• When an onboardee attempts to open or complete onboarding tasks such as e-signature, the application shows: "Looks like something went wrong. Please try again. If the issue persists, contact your system administrator. Error Code: 404 Page Not Found."
• The e-signature process does not start for the onboardee.

SAP SuccessFactors Onboarding

1. Log in as an onboardee.
2. Navigate to the onboarding task (e-signature).
3. Attempt to complete the task.
4. Observe the error: "Looks like something went wrong. Please try again. If the issue persists, contact your system administrator. Error Code: 404 Page Not Found.

The switch “Enable the latest SAP shell bar” is enabled in Company System & Logo Settings. This preview-only feature is still in progress and can cause 404 errors when onboardees access onboarding tasks such as e-signature.

To resolve this issue, please:

• Disable the switch “Enable the latest SAP shell bar” under Company System & Logo Settings

This is a known limitation, and a fix is planned in the upcoming 1H 2026 release:

• • Preview: April 13
  • Production: May 15–16

Refer to: Previewing latest HCM user experience.

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